Studi Pengamatan Kepuasan Pasien Peserta BPJS Kesehatan terhadap Pelayanan Kefarmasian Unit Rawat Jalan RSUD Provinsi Sulawesi Barat
Observation Study of Patient Satisfaction of BPJS Health Participants with Outpatient Pharmacy Services at the West Sulawesi Provincial Hospital
DOI:
https://doi.org/10.25026/mpc.v15i1.642References
[1] Sudarso E. ANALISIS PELAYANAN PASIEN BPJS KESEHATAN. 2020;1:35–47.
[2] Sofiana M, Wahyuni R, Supriyadi E. Studi Komparasi Kepuasan Pasien BPJS Dan Non BPJS Pada Mutu Pelayanan Pendaftaran Puskesmas Johar Baru Jakarta Pusat. Abiwara J Vokasi Adm Bisnis. 2020;1(2):93–110.
[3] Sugeng Suharto. Kajian Survey Kepuasan Layanan Publik dan Kebijakan Pemerintah Daerah Propinsi Bengkulu dalam Bidang Kesehatan [Internet]. Uwais Inspirasi Indonesia. 2018. 146 p. Available from: https://www.google.co.id/books/edition/Kajian_Survey_Kepuasaan_Layanan_Publik_d/JMKIDwAAQBAJ?hl=id&gbpv=1&dq=jurnal+tentang+pelayanan+publik+kesehatan&printsec=frontcover
[4] Purwaningrum R. Analisis Mutu Pelayanan Terhadap Kepuasan Pasien Di Rumah Sakit Pertamina Bintang Amin Bandar Lampung Tahun 2018. J Ilmu Kedokt dan Kesehat. 2020;7(1):357–67.
[5] Listiawaty R, Sugiarto S. Analysis Of Customer Satisfaction Level Of Quality Of Frontline Office Services Of BPJS Office Of Jambi Branch. J Widya Med [Internet]. 2020; Available from: http://journal.wima.ac.id/index.php/JWM/article/view/2427
[6] Astuti NK, Kundarto W. Analisis Kepuasan Pasien BPJS Rawat Jalan Terhadap Pelayanan Instalasi Farmasi Rumah Sakit UNS. JPSCR J Pharm Sci Clin Res. 2018;3(2):84.
[7] Upadhyai R, Jain AK, Roy H, Pant V. A Review of Healthcare Service Quality Dimensions and their Measurement. J Health Manag. 2019;21(1):102–27.
[8] Mayenti F, Sari Y. Efektifitas Teknik Distraksi Musik Klasik Mozart Untuk Mengurangi Nyeri Pada Pasien Post Operasi Fraktur. J Akad Baiturrahim Jambi. 2020;9(1):98.
[9] Raising R. Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Rumah Sakit Dan Apotek. J Mandala Pharmacon Indones. 2019;5(01):31–7.
[10] Putri S. Analisis Kesenjangan Pelayanan Pada Pasien Poliklinik Rawat Jalan Menggunakan. J Kesehat Masy. 2016;4:117–25.
[11] Prihartini N, Yuniar Y, Susyanty AL, Raharni R. Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia. J Kefarmasian Indones. 2020;10(1):42–9.
[12] Zumria, Narmi T. Perbedaan Tingkat Kepuasan Pasien Bpjs Dan Non Bpjs Terhadap Mutu Pelayanan Di Ruang Rawat Inap RSUD Kota Kendari. J Ilm Karya Kesehat. 2020;1(1):76–83.
[13] Ogundipe O, Hoyo C, Stbye T, Oneko O, Manongi R, Lie RT, et al. Factors associated with prenatal folic acid and iron supplementation among 21,889 pregnant women in Northern Tanzania: A cross-sectional hospital-based study. BMC Public Health. 2020;12(1):1.
[14] Mustika YA, Nugrahaningtyas Wahjuning Utami J, Sukismanto S. Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta. J Heal Educ. 2019;4(1):37–42.
[15] Mylonas I, Friese K. Indikationen, Vorzüge und Risiken einer elektiven Kaiserschnittoperation. Dtsch Arztebl Int. 2015;112(29–30):489–95.
[16] Wardah, Dr Said Usman, Dr Elly Wardani. An Evaluation of Patient Satisfaction with Nursing Care: A Qualitative Study in an Indonesian Hospital. Ethiop J Health Sci. 2020;30(6).
[17] Setyawan FEB, Supriyanto S, Ernawaty E, Lestari R. Understanding patient satisfaction and loyalty in public and private primary health care. J Public health Res. 2020;9(2):140–3.
[18] Fadhilah IQ, Murti B, et al. Factors Affecting the Quality of Outpatient Registration Service and Patient Satisfaction at the Community Health Center in Surakarta and Karanganyar, Central Java. J Heal Policy Manag. 2020;5(2):92–102.
[19] Pratiwi P, Muhtadi A, Surahman E. Influence Service Quality and Customer Satisfaction towards Drug Purchase Intention in Anggrek Outpatient Pharmacy Depo at Hasan Sadikin Hospital. Indones J Clin Pharm. 2016;5(1):47–55.
[20] Sepp K, Tuula A, Bobrova V, Volmer D. Primary health care policy and vision for community pharmacy and pharmacists in estonia. Pharm Pract (Granada). 2021;19(2):1–12.
[2] Sofiana M, Wahyuni R, Supriyadi E. Studi Komparasi Kepuasan Pasien BPJS Dan Non BPJS Pada Mutu Pelayanan Pendaftaran Puskesmas Johar Baru Jakarta Pusat. Abiwara J Vokasi Adm Bisnis. 2020;1(2):93–110.
[3] Sugeng Suharto. Kajian Survey Kepuasan Layanan Publik dan Kebijakan Pemerintah Daerah Propinsi Bengkulu dalam Bidang Kesehatan [Internet]. Uwais Inspirasi Indonesia. 2018. 146 p. Available from: https://www.google.co.id/books/edition/Kajian_Survey_Kepuasaan_Layanan_Publik_d/JMKIDwAAQBAJ?hl=id&gbpv=1&dq=jurnal+tentang+pelayanan+publik+kesehatan&printsec=frontcover
[4] Purwaningrum R. Analisis Mutu Pelayanan Terhadap Kepuasan Pasien Di Rumah Sakit Pertamina Bintang Amin Bandar Lampung Tahun 2018. J Ilmu Kedokt dan Kesehat. 2020;7(1):357–67.
[5] Listiawaty R, Sugiarto S. Analysis Of Customer Satisfaction Level Of Quality Of Frontline Office Services Of BPJS Office Of Jambi Branch. J Widya Med [Internet]. 2020; Available from: http://journal.wima.ac.id/index.php/JWM/article/view/2427
[6] Astuti NK, Kundarto W. Analisis Kepuasan Pasien BPJS Rawat Jalan Terhadap Pelayanan Instalasi Farmasi Rumah Sakit UNS. JPSCR J Pharm Sci Clin Res. 2018;3(2):84.
[7] Upadhyai R, Jain AK, Roy H, Pant V. A Review of Healthcare Service Quality Dimensions and their Measurement. J Health Manag. 2019;21(1):102–27.
[8] Mayenti F, Sari Y. Efektifitas Teknik Distraksi Musik Klasik Mozart Untuk Mengurangi Nyeri Pada Pasien Post Operasi Fraktur. J Akad Baiturrahim Jambi. 2020;9(1):98.
[9] Raising R. Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Rumah Sakit Dan Apotek. J Mandala Pharmacon Indones. 2019;5(01):31–7.
[10] Putri S. Analisis Kesenjangan Pelayanan Pada Pasien Poliklinik Rawat Jalan Menggunakan. J Kesehat Masy. 2016;4:117–25.
[11] Prihartini N, Yuniar Y, Susyanty AL, Raharni R. Kepuasan Pasien Rawat Jalan terhadap Pelayanan Kefarmasian di Rumah Sakit dan Puskesmas di 11 Provinsi di Indonesia. J Kefarmasian Indones. 2020;10(1):42–9.
[12] Zumria, Narmi T. Perbedaan Tingkat Kepuasan Pasien Bpjs Dan Non Bpjs Terhadap Mutu Pelayanan Di Ruang Rawat Inap RSUD Kota Kendari. J Ilm Karya Kesehat. 2020;1(1):76–83.
[13] Ogundipe O, Hoyo C, Stbye T, Oneko O, Manongi R, Lie RT, et al. Factors associated with prenatal folic acid and iron supplementation among 21,889 pregnant women in Northern Tanzania: A cross-sectional hospital-based study. BMC Public Health. 2020;12(1):1.
[14] Mustika YA, Nugrahaningtyas Wahjuning Utami J, Sukismanto S. Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta. J Heal Educ. 2019;4(1):37–42.
[15] Mylonas I, Friese K. Indikationen, Vorzüge und Risiken einer elektiven Kaiserschnittoperation. Dtsch Arztebl Int. 2015;112(29–30):489–95.
[16] Wardah, Dr Said Usman, Dr Elly Wardani. An Evaluation of Patient Satisfaction with Nursing Care: A Qualitative Study in an Indonesian Hospital. Ethiop J Health Sci. 2020;30(6).
[17] Setyawan FEB, Supriyanto S, Ernawaty E, Lestari R. Understanding patient satisfaction and loyalty in public and private primary health care. J Public health Res. 2020;9(2):140–3.
[18] Fadhilah IQ, Murti B, et al. Factors Affecting the Quality of Outpatient Registration Service and Patient Satisfaction at the Community Health Center in Surakarta and Karanganyar, Central Java. J Heal Policy Manag. 2020;5(2):92–102.
[19] Pratiwi P, Muhtadi A, Surahman E. Influence Service Quality and Customer Satisfaction towards Drug Purchase Intention in Anggrek Outpatient Pharmacy Depo at Hasan Sadikin Hospital. Indones J Clin Pharm. 2016;5(1):47–55.
[20] Sepp K, Tuula A, Bobrova V, Volmer D. Primary health care policy and vision for community pharmacy and pharmacists in estonia. Pharm Pract (Granada). 2021;19(2):1–12.
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Published
2022-05-31
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Tikirik, W. O., & Hariyanto, H. (2022). Studi Pengamatan Kepuasan Pasien Peserta BPJS Kesehatan terhadap Pelayanan Kefarmasian Unit Rawat Jalan RSUD Provinsi Sulawesi Barat: Observation Study of Patient Satisfaction of BPJS Health Participants with Outpatient Pharmacy Services at the West Sulawesi Provincial Hospital. Proceeding of Mulawarman Pharmaceuticals Conferences, 15(1), 223–230. https://doi.org/10.25026/mpc.v15i1.642
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